Frequently Asked Questions (FAQ)
The registration process is very simple. You need to click on the button “Sign Up” available on any page of the website. Then you should fill all your required personal details, including username, password and email. Once you are done with this, you need to agree with the terms and conditions and to confirm your registration. This can happen easily by opening your latest email from Evospin Casino and click on the verification link.
If you want to restore your password, you should go to the authorization page and click on the button called “Forgot Password?”. Then you need to enter your email address and click “Reset Password”. On your registered email address you will get instructions, how you can recover your password.
If you forgot your email, you will need to reach customer support. Identification procedure must proceed in order to verify your identity. The customer care specialist will help you to recover your email. Note that the procedure is not something typical and regular and it is unique for each customer.
You can create up to one account per person and their family/household, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.). Your account will be immediately suspended, if you have more than one account and all your funds will be confiscated.
You can do that easily, as each customer is available to change it from all of the supported currencies. If you want to change it, select the currency you prefer, before you make a deposit. Please note that you can request payment only in the currency of a certain wallet.
Evospin Casino accepts the following currencies: EUR, USD, NOK, CAD, PLN, NZD and ZAR.
All deposits will be processed almost immediately.
All requests for withdrawals will be processed within an hour. The actual transaction times may vary for the different payout methods. In most of the cases, it will happen immediately after the payment is being initiated. If you cash out using some of the banking methods, you will need to wait 1-3 working days.
All transactions are being processed without any fees!
Evospin Casino can ask you to confirm your identity at any time.
Once we have all the needed documents and files, your account will be immediately verified.
Wagering occurs in the industry of gambling in the games that are allowed by the bonus terms. During the wagering process, all your bets will be added together until the required amount for wagering is being matched. Commonly, the amount of bonus is multiplied by the amount of the wager. For example, if the bonus amount is 100 euros, while the wagering requirement is 50 times, it means that you will need to make bets until you reach the amount of 5,000 euros in order to complete the wagering.
You are kindly requested to read the bonus terms in details. It happens sometimes if you are violating the rules or ignoring them. For instance, if you are wagering your bonus and you are exceeding your limits, the wager will not be accepted. If you did not breach any rules or terms and you are getting this by mistake, you can reach our customer support and ask for assistance.
Yes, you can get a personal bonus offer at any time.
You should try reloading the page. Do not worry about any data loss! The game will have to launch from the same point at which it froze. If you face the same issue again, try to restart the browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer). If this does not help again, try to clean your cache or immediately contact the customer support service.
You can set up your own depositing limits so you can avoid any big losses.
Yes, your data is very well secured! The safety of personal data is one of the most important things for us. We can guarantee maximum protection from our side.
You can close your account temporarily or completely from your account settings. Please note that this is an irreversible process.
If you have any questions left unanswered, do not hesitate to contact our customer support centre. You can reach it using the Live Chat or the Email option. Once we have your inquiry, we will try to reply to you as soon as possible.